Shipping policy
Shipping & Delivery
Order processing
Please allow 1–2 business days for your order to be processed. Processing time is separate from the estimated delivery time.
Once your order has been dispatched, you will receive an email with your tracking information. You can also check the delivery status under My Orders in your account.
Delivery options
| Destination | Delivery service | Estimated delivery | Shipping cost |
|---|---|---|---|
| Netherlands | Standard delivery | Shown at checkout | Complimentary on orders of €100 or more |
| Amsterdam | Same-day delivery | Same day for eligible orders placed before 12:00 | Additional charge shown at checkout (if available) |
| European Union | Express delivery | 2–7 business days | Calculated at checkout |
| Worldwide | Express delivery | 7–14 business days | Calculated at checkout |
| Selected countries | Standard delivery | 7–20 business days | Calculated at checkout |
Delivery times are estimates and begin once your order has been dispatched. They do not include the 1–2 business days required for order processing. Please note that we currently do not offer shipping to the US.
International shipping restrictions
Due to transport restrictions, we cannot ship pressurized or flammable products internationally. This includes perfumes and alcohol-containing fragrance mists.
If you cannot find a delivery option for your destination, please contact us at info@peonybeauty.nl or via our website chat. We will be happy to check the available options for you.
Pre-order items
If your order contains a pre-order item, the entire order will be dispatched once all items are available.
We are currently unable to split orders into separate shipments. If you would like your available products to be shipped sooner, please place pre-order and in-stock items as separate orders.
Important delivery information
Please check your delivery address carefully before completing your order. Changes requested after an order has been placed may result in additional charges.
PEONY cannot accept responsibility for packages lost due to incorrect or incomplete delivery information provided at checkout. If you notice an error, please contact us immediately at info@peonybeauty.nl so we can try to correct it before dispatch.
Any charges associated with redirecting or reshipping a package must be covered by the customer. If a package cannot be recovered because an incorrect address was provided, we may be unable to issue a refund. This applies to both EU and international orders.